ETA and Total Time reset to N/A, No Best departure time

Running CE on a MACBookPro with Base Camp running Windows 10 Home. When I put in a departure time for a route, the ETA and total time appear for just seconds and then disappear. Find Best Departure time simply returns a steaming time with no recommended departure.

Hello, could you email us a copy of your route to so we can investigate this issue further?

test file and video sent to support…