Hello Rose Point Support,
I am having a problem with C-MAP chart licenses in Coastal Explorer 4.0 on Windows 11.
The C-MAP permits are visible in my Rose Point account and also appear in Coastal Explorer under:
Settings → Charts and Add-Ons → C-MAP MAX
When I click C-MAP MAX, the licensed charts are shown. Some chart regions have downloaded and installed correctly, and those charts are displayed in Coastal Explorer.
However, for at least one licensed chart region, Coastal Explorer does not download the chart data. When I click Install, Coastal Explorer immediately says the chart is “up to date”, but no download starts and the chart is not displayed.
Example affected chart:
C-MAP PHILIPPINES, PAPUA NEW GUINEA, E INDONESIA - CDWM:USD2
The computers currently listed in my account are:
-
DESKTOP-PS3U7DI
-
TABLET-CH5MNM93
Current issue:
Permit visible → chart listed under C-MAP MAX → Install clicked → “up to date” immediately → no download → chart not visible
My Rose Point username is: boldt
My Rose Point account email is:
My Coastal Explorer license: Coastal Explorer 4.0
Operating system: Windows 11
Could you please check whether the C-MAP activation, device binding, or local install state for this chart is stuck, and reset or repair it if necessary?
Thank you very much for your help.
Best regards,
Nils Boldt