CE start up problem

When I click the CE logo on my windows 11 tool tray the CE compass symbol appears with a message box over it saying an improper shutdown occured and do I want to send a message to Rosepoint. As soon as I click either yes or no, the pop up is replaced with a warning/disclaimer that CE is not for Nav. Whether I click either option in that box, the Rosepoint compass symbol quickly flashes on then the program closes. I have tried multiple variations with out sucess.

Call us at our office numbers, so we can go over this more easily, and we can remote into your system if necessary.

Thanks!